Application Processing Supervisor

City of New York•New York City, NY

About The Position

Under general supervision of the Bronx Director of Operations and Service Manager, and with considerable latitude for independent action or decision, the Application Processing Supervisor oversees the Application Processing Admin team and its daily operations. The role processes filings and permits, manages cashiering and financial controls, distributes team workload, reviews reconciliations and timesheets, and supports customers and staff. The position also conducts training, monitors service-level compliance, develops instructional materials, and supports homeowner meetings and special projects. This position may be eligible for remote work up to two days per week under the Remote Work Pilot Program. Civil service eligibility is restricted to permanent employees in the Principal Administrative Associate title, candidates reachable on the Principal Administrative Associate open competitive list, and other applicants as specified in the posting.

Requirements

Meet the Principal Administrative Associate qualification through one of the listed pathways: a bachelor’s degree and two years of satisfactory, progressively responsible clerical/administrative experience; an associate degree or 60 semester credits and three years of such experience; a high school diploma or equivalent and four years of such experience; or equivalent education and/or experience.
Possess at least one year of administrative experience or experience supervising staff performing clerical/administrative work of more than moderate difficulty.
For the degree-based pathways, the required clerical/administrative experience must be full-time and progressively responsible.
Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years; it cannot replace the required year of administrative or supervisory experience.
Meet the stated civil service eligibility requirements: permanent status in the Principal Administrative Associate title, reachability on the Principal Administrative Associate open competitive list, or another eligibility category specified by the posting.

Responsibilities

Supervise the Application Processing Admin team.
Process initial filings, demos, initial and renewal permits, and PAA filings submitted through e-Submit or dropped off at the Borough Office.
Review and accept required items in eSubmit.
Handle all Borough Office cashier transactions.
Process DOB NOW PACO/Permits (initial and renewal) and Pro-Cert with PW2 filings.
Manage the safe, ensure checks are properly stored and locked, and verify petty cash daily.
Distribute daily workload to the Application Processing team.
Verify and review lockbox reconciliations for the Application Processing team.
Run ACRAF and complete the Daily Cash Receipts Lockbox Summary.
Perform bank deposits as needed and process Chase deposits daily.
Review and approve timesheets for the Application Processing team.
Assist customers with inquiries in person, by email, and by telephone.
Manage and support staff in resolving operational issues.
Participate as a panelist for Bronx Question-and-Answer sessions as needed.
Conduct in-person and virtual training on eSubmit and DOB NOW filing processes.
Run quality assurance reports for eSubmit dashboards to ensure compliance with 48-hour service-level requirements.
Develop, maintain, and update training manuals and instructional materials.
Help manage and monitor bi-weekly homeowner meetings in the Bronx Borough Office, directing homeowners to appropriate resources and personnel.
Work on special projects as needed.