Application Processing Supervisor

City of New York•New York, NY

10d•$61,656 - $70,904•Hybrid

About The Position

Under general supervision of the Bronx Director of Operations and Service Manager, and with considerable latitude for independent action or decision, the Application Processing Supervisor oversees the Application Processing Admin team and the team’s filing, cashiering, reconciliation, and customer-service operations. The position processes filings and permits through eSubmit and DOB NOW, manages cash and check handling, distributes workload, reviews timesheets, supports staff with operational issues, and provides customer assistance. The role also conducts training, quality assurance, and outreach activities, including participation in Bronx Q&A sessions and homeowner meetings. Special projects may be assigned as needed. This position may be eligible for remote work up to two days per week under the Remote Work Pilot Program. Candidates must meet the stated civil-service eligibility criteria for Principal Administrative Associate or the listed qualification requirements. The posting lists a salary band of $70,000 to $80,000 and compensation of USD 61,656 to USD 70,904.

Requirements

Meet civil-service eligibility: be permanent in the Principal Administrative Associate civil-service title, be reachable on the Principal Administrative Associate open competitive list, or qualify as otherwise indicated in the posting.
One of the following qualification pathways: a bachelor's degree from an accredited college and two years of satisfactory, full-time, progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of the specified administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of the specified administrative supervisory experience; or equivalent education and/or experience, with the required one year of administrative or supervisory experience.
Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.

Responsibilities

Supervise the Application Processing Admin team.
Process initial filings, demos, initial and renewal permits, and PAA filings submitted through eSubmit or dropped off at the Borough Office.
Review and accept required items in eSubmit.
Handle all Borough Office cashier transactions.
Process DOB NOW PACO/Permits (initial and renewal) and Pro-Cert with PW2 filings.
Manage the safe and ensure checks are properly stored and locked and petty cash is verified daily.
Distribute the daily workload to the Application Processing team.
Verify and review lockbox reconciliations for the Application Processing team.
Run ACRAF and complete the Daily Cash Receipts Lockbox Summary.
Perform bank deposits as needed and process Chase deposits daily.
Review and approve timesheets for the Application Processing team.
Assist customers with inquiries in person, by email, and by telephone.
Manage and support staff in resolving operational issues.
Participate as a panelist for Bronx Question-and-Answer sessions as needed.
Conduct in-person and virtual training sessions on eSubmit and DOB NOW filing processes.
Run quality assurance reports for eSubmit dashboards to ensure compliance with 48-hour service-level requirements.
Develop, maintain, and update training manuals and instructional materials.
Participate in managing and monitoring bi-weekly homeowner meetings in the Bronx Borough Office, directing homeowners to appropriate resources and personnel.
Complete special projects as needed.