AL Supervisor

Kensington Senior Living•Bethesda, MD

About The Position

The Assisted Living Supervisor assists the Director of Assisted Living with the operation of the Assisted Living neighborhood. The role supports staff training, scheduling, performance evaluation, resident care planning and delivery, family communication, activities, and departmental business and budget planning. The position is based at The Kensington Bethesda and has a Tuesday–Saturday schedule, with flexible hours including weekends and evenings. The listed salary is $58,000–$60,000 per year. The supervisor monitors staffing, care planning and delivery, and supply inventories to support labor-cost, supply-cost, and quality-of-care goals. The role contributes to resident Individual Service Plans and attends, and may lead, meetings with residents and families. It also works with Activities Assistants to coordinate weekly activities calendars and ensures care assignments include resident participation in activities. The supervisor meets with prospective and current residents and families about care and activities, addresses complaints and problems, participates in Health Maintenance Meetings, and recommends changes to care plans and activities. The role interviews and trains staff, makes hiring recommendations to the Director of Assisted Living, helps set priorities and assignments, and keeps employees informed of relevant changes. Ongoing participation in workshops, seminars, and other professional development is expected.

Requirements

At least three years of experience in a similar position.
Direct hands-on care experience.
Excellent verbal skills and communication abilities.
Ability to work effectively in a team-based environment.
Strong time-management and organizational skills.
Ability to calculate figures related to budgets, staffing needs, medication dosages, percentages, and area.
Excellent computer skills, including Word, Excel, Outlook, PowerPoint, and Property Management Systems.
Ability to communicate clearly and proficiently with people of all ages and abilities while respecting their rights and sensitivities and maintaining a positive attitude.
Ability to read and write English and follow verbal and written instructions.
Maintain a clean, well-groomed appearance and follow the employee handbook dress code.
Ability to work flexible hours, including weekends and evenings.
Provide evidence of freedom from pulmonary tuberculosis through a physician-performed health screening before employment.
Pass a criminal background check administered in the state of employment.
Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, and governmental regulations.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Regularly talk and hear; required vision includes close vision and the ability to adjust focus.
Regularly stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and reach with hands and arms above, below, and at shoulder height.
Frequently lift and/or move up to 25 pounds.
Ability to push at least 200 pounds a minimum distance of 200 feet.
May need to assist in evacuating residents during an emergency.
Ability to remain calm and positive in stressful situations and work in an area that may involve noise, distractions, and interruptions.

Nice To Haves

Retirement living or home-care background is preferable.
Bachelor’s degree preferred.

Responsibilities

Assist the Director of Assisted Living with operating the Assisted Living neighborhood.
Support team member training and scheduling and evaluate staff performance.
Ensure resident care service plans are carried out.
Participate in yearly business and budget planning for the Assisted Living department.
Monitor and adjust staffing levels, care planning and delivery, and supply inventories to support cost and quality goals.
Participate in planning residents’ nursing care, nutrition, and activities, and contribute to Individual Service Plans.
Attend and at times lead Individual Service Plan meetings with residents and families.
Coordinate weekly activities calendars with Assisted Living Activities Assistants and ensure care managers’ assignments include participation in activities.
Meet with prospective and current residents and their families to discuss care and activities, solve problems, and promote positive customer relations.
Ensure problems and complaints involving care services and activities are managed in a timely and appropriate manner.
Participate in Health Maintenance Meetings, review Individual Service Plans, note changes in residents’ conditions, and recommend changes to care plans and activities.
Interview, make hiring recommendations, train, orient, supervise, and evaluate neighborhood personnel for the Director of Assisted Living.
Help set departmental priorities and job assignments and keep employees informed of changes that affect them.
Attend workshops, seminars, and other programs to keep current with changes in healthcare and share new knowledge.
Participate in other professional development activities as required.