Concierge AL

PruittHealth • Marietta, GA

6d

About The Position

The Concierge serves as the first point of contact for residents, families, guests, and vendors in an assisted living community. The role provides exceptional customer service and administrative support, helping foster a welcoming, safe, and responsive environment that enhances residents’ quality of life.

Requirements

• High school diploma or equivalent required.
• At least 1 year of customer service or administrative experience.
• Customer focus, communication, teamwork, problem solving, professionalism, and adaptability.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a compassionate demeanor.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to multitask and remain composed under pressure.

Nice To Haves

• Associate degree preferred.
• Experience in senior living, hospitality, or healthcare preferred.
• Familiarity with HIPAA and elder care standards is a plus.

Responsibilities

• Greet residents, visitors, and staff warmly and professionally.
• Manage front desk operations, including answering phones, responding to inquiries, and directing calls appropriately.
• Monitor visitor access and maintain security protocols.
• Assist residents with requests, including transportation scheduling, appointment reminders, and general information.
• Coordinate with other departments, such as maintenance, housekeeping, and dining, to ensure timely service delivery.
• Maintain accurate logs and records, including visitor sign-ins, package deliveries, and resident requests.
• Support event coordination and community programming as needed.
• Respond calmly to emergency situations in accordance with facility protocols.
• Uphold confidentiality and respect resident privacy at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED