Retail Style Specialist - Lenox Square

Gap Inc. • Jacksonville, FL

1d

About The Position

The Style Specialist creates inspiring, personalized experiences that strengthen each customer's connection to the brand. As a style and product expert, the specialist uses knowledge of product, fit, fabric, function, and trends to provide elevated styling solutions that meet customer needs and build confidence.

Through authentic engagement, exceptional service, and personalized recommendations, the Style Specialist drives sales, conversion, and long-term loyalty. The role builds lasting customer relationships through proactive clienteling, outreach, follow-up, and appointments, serving as a trusted style partner throughout the customer journey. In partnership with store leadership, the Style Specialist elevates the overall customer experience and contributes measurable impact to store performance.

Requirements

• At least 1 year of retail, styling, clienteling, or advanced selling experience; fashion or premium retail experience is preferred.
• Excellent communication and relationship-building skills, with the ability to create meaningful customer connections that build loyalty and repeat business.
• Confidence providing personalized styling, outfitting, and customer consultations based on individual needs and preferences.
• Customer-focused and motivated to deliver strong experiences and contribute to measurable sales and business results.
• Highly organized and detail-oriented, with the ability to manage customer relationships, appointments, outreach, and follow-up.
• Comfort navigating technology and digital tools used to support customer engagement and the selling experience.
• Collaborative and adaptable, able to thrive in a fast-paced team environment, with a desire to learn and grow.
• Passion for the brand, its heritage, products, customer experience, and values.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, holidays, and peak business periods.
• Ability to maneuver throughout the salesfloor, stockroom, and other work areas and lift up to 30 lbs., with or without reasonable accommodation.

Nice To Haves

• Retail, styling, clienteling, or advanced selling experience in a fashion or premium retail environment.

Responsibilities

• Deliver elevated, high-touch customer experiences through personalized service, styling, and product recommendations.
• Build authentic customer relationships by understanding individual needs, preferences, and style goals to drive loyalty and repeat business.
• Deliver an elevated fitting room experience through attentive service, styling guidance, and confidence-building recommendations.
• Serve as a trusted style and product expert, translating relevant fashion and lifestyle trends into solutions that meet customer needs.
• Drive sales, conversion, units per transaction, and other store performance goals through intentional customer engagement and solution-based selling.
• Proactively engage customers through outreach, appointments, events, and personalized follow-up to build relationships and generate traffic and sales.
• Educate and inspire customers through strong product knowledge and recommendations that connect product benefits to individual needs.
• Support customer loyalty and long-term engagement by creating consistent, personalized experiences across customer touchpoints.
• Demonstrate behaviors consistent with company values while contributing to a collaborative, customer-focused store environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed