Café Ambassador- Lenox Square- Part Time

Capital One•Atlanta, GA

18h

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a teller line. The role combines high-end guest service with guidance on digital banking, creating human connections and helping guests use Capital One’s digital tools. The Café Ambassador is not a barista and does not serve coffee. The position does not have traditional sales goals or high-pressure sales tactics; success is measured by the quality of guest connections. The ambassador engages with guests, shares information about Capital One products and services through conversation, helps customers navigate digital banking and troubleshoot technology, supports local financial-health events within established programs and community partnerships, and advocates for customers while resolving issues in accordance with compliance and regulatory requirements. Handling complaints and escalated situations, including de-escalation, is an important part of the role. The position requires fostering an inclusive and supportive environment, attention to detail, a positive attitude, flexibility, and adaptability to change. It is an active, mobile role spent moving around the Café. Ambassadors may support other Cafés within a 50-mile radius and occasionally other locations in the broader region. A flexible schedule is required, including nights, weekends, and holidays; schedules may change based on business needs, with reasonable notice for permanent changes in accordance with applicable laws. Required training may occur on a schedule different from the primary shift.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Availability to work a flexible schedule, including nights, weekends, and holidays, and to adapt to business-driven schedule changes.
Ability to attend required training sessions, which may be scheduled differently from the primary shift.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2+ years of banking experience.
2+ years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy community space and local coffee shop.
Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
Host and support local events promoting financial health within established programs and strategic community partnerships.
Advocate for customers, solve problems, and own issue resolution in compliance with regulatory requirements.
Handle complaints and escalated situations, including de-escalation.
Foster a supportive, inclusive environment where every guest feels welcome.
Remain active and move throughout the Café to connect with the community and support the guest experience.
Support surrounding Cafés within a 50-mile radius as needed, with occasional support for other regional locations.
Attend all required training sessions and maintain regular, consistent attendance.