Café Ambassador - Pioneer Courthouse Square

Capital One•Portland, OR

2d•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a teller line or glass window. This high-end service specialist connects guests with Capital One’s digital banking tools and products through genuine conversation. The role is focused on guest experience and community impact, without traditional sales goals or quotas. The Café Ambassador is not responsible for serving coffee. The position involves engaging with guests in a high-energy café environment, helping customers navigate digital banking and resolve technology challenges, supporting local financial-health events within established programs and community partnerships, and advocating for customers while resolving issues in accordance with compliance and regulatory requirements. The Ambassador helps foster an inclusive environment and stays active throughout the café. Support at other cafés within 50 miles may be needed, with occasional support at other regional locations. The schedule is flexible and may include nights, weekends, and holidays; training may take place outside the primary shift. The role requires standing and moving for extended periods and lifting up to 25 pounds.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
Available to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule adjustments.
Able to attend required training sessions, which may occur on a schedule different from the primary shift.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Strong attention to detail, a positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2 or more years of banking experience.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy community space and local coffee shop.
Share the value of Capital One products and services through genuine conversation, without traditional sales quotas or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, helping them use mobile tools and troubleshoot technology challenges.
Host and support local events promoting financial health within Capital One’s established programs and strategic community partnerships.
Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, using de-escalation as needed.
Foster a supportive, inclusive environment where every guest feels welcome.
Stay active and move throughout the café to connect with the community and support the guest experience.
Support nearby cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.