Café Ambassador - Boulder

Capital One•Boulder, CO

1d•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a traditional teller line. The role bridges digital banking and human connection by providing high-end guest service, guiding customers through Capital One’s digital tools, and building community through genuine conversations and local events. This is a banking guide role, not a barista position, and it does not have traditional sales quotas or high-pressure sales tactics. The Café Ambassador supports customers with digital banking, advocates for them and owns issue resolution in line with compliance and regulatory requirements. The role includes handling complaints and escalated situations, which may require de-escalation. Ambassadors foster an inclusive environment, work with Capital One’s established programs and community partnerships, and remain active throughout the Café to support the guest experience. The position may require supporting other Cafés within a 50-mile radius and, occasionally, other locations in the broader region. The schedule is flexible and may include nights, weekends, and holidays; hours and days can change based on business needs. Required training may take place on a schedule different from the primary shift. The role requires lifting up to 25 pounds and standing or moving for extended periods. For Boulder, Colorado, the listed full-time annual salary range is $47,840–$55,016. Capital One offers benefits including health coverage, paid time off, education assistance, a matching 401(k) contribution, paid parental leave, mental health support, backup child or elder care, and other benefits.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
Ability to work a flexible schedule, including nights, weekends, and holidays, and adapt to business-driven schedule adjustments.
Ability to attend required training sessions, including sessions scheduled differently from the primary shift.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
Strong attention to detail, a positive attitude, flexibility, and ability to embrace change.

Nice To Haves

Associate’s degree.
2 or more years of banking experience.
2 or more years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy Café environment that serves as a community space and local coffee shop.
Share the value of Capital One products and services through genuine conversations rather than quota-driven sales.
Guide customers through Capital One’s digital ecosystem, help them use mobile tools, and troubleshoot technology challenges.
Host and support local events promoting financial health, working within established programs and strategic community partnerships.
Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, including de-escalation when needed.
Foster a supportive, inclusive environment where guests feel welcome.
Move throughout the Café to connect with the community and support the guest experience.
Support surrounding Cafés within a 50-mile radius as needed, with occasional assistance at other locations in the broader region.
Attend required training sessions, which may occur outside the primary shift schedule.
Adapt to flexible schedules, including nights, weekends, holidays, and business-driven schedule changes.