Retail Store Tailor
About The Position
The Retail Store Tailor delivers high-quality craftsmanship and a precise fit for customers by performing clothing alterations, measurements, fittings, and garment repairs. The role requires strong sewing and alteration abilities, attention to detail, reliability, accuracy, efficiency, and a commitment to customer satisfaction. The Tailor collaborates with colleagues and upholds company standards while contributing to a positive, professional work environment. The Tailor performs standard alterations in accordance with company guidelines, maintains garment quality, presses finished garments, and keeps the workspace and equipment organized and well maintained. The role includes tagging and organizing completed work, monitoring tailoring supplies, and requesting replenishment as needed. The Tailor also supports customers and sales staff, shares tailoring expertise, helps train sales staff in tailoring fundamentals, responds to management feedback, and reports safety concerns. The position requires operating tailoring tools and equipment with precision, following detailed instructions, communicating professionally, and completing documentation accurately. It also requires the ability to sit and stand for extended periods, bend, squat, lift arms overhead, and use ladders to reach merchandise and supplies. The employee must be able to work at least 40 hours per week when needed, including during any hours the store is in operation, and may have the opportunity to work across multiple store or site locations and brands. Pay range: $18.28–$29.24 per hour.
Requirements
- Strong sewing and garment alteration abilities.
- Keen attention to detail and commitment to high-quality craftsmanship.
- Reliability, accuracy, efficiency, and a strong customer-satisfaction focus.
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Excellent time-management skills to complete alterations within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard garment alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in line with company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments for a clean, crisp finish.
- Maintain a clean, organized, efficient workspace and store and maintain tools and materials properly.
- Demonstrate proficiency with tailor shop equipment.
- Accurately tag and organize completed work so it is ready for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management's direction and provide guidance on alterations and garment fit.
- Listen to customer needs and offer personalized solutions.
- Adapt to workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
- Assist with training sales staff in marking, fitting, measuring, and pressing techniques.
- Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Provide tailoring insights to sales staff to enhance product knowledge and customer experience.
- Maintain standards of professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
