Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration abilities, reliability, accuracy, efficiency, and a focus on customer satisfaction. The Tailor collaborates with colleagues and upholds company standards to contribute to a positive, professional work environment. The Tailor performs standard alterations in line with company guidelines, maintains quality finishes, presses garments, keeps the workspace and equipment organized and well-maintained, and ensures completed work is tagged and ready for pickup. The role also includes monitoring tailoring supplies, supporting customer consultations and front-of-house tasks, and adapting to workload and scheduling needs as directed by management. The Tailor shares expertise with fellow tailors, assists with training sales staff on tailoring fundamentals, responds to management feedback, reports safety concerns, and supports sales staff with tailoring insights. The position requires working at least 40 hours per week when needed, including during any hours the store is operating. Pay range: $17.13–$27.42 per hour. The company states that final pay considers skills, background, and experience, and that pay may vary by market location and applicable prevailing wage laws. Employees may have the opportunity to work voluntarily across multiple store or site locations and brands.
Requirements
- Strong sewing and alteration abilities.
- Keen attention to detail and commitment to high-quality craftsmanship.
- Reliability, accuracy, efficiency, and a strong focus on customer satisfaction.
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Strong time management skills to complete alterations efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard alterations, including pant hems; waist and seat adjustments; rise and tapering modifications; coat sleeves; side seams; and lower collar adjustments, following company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
- Ensure garments meet quality standards, with clean finishes, secure stitching, even seams, and loose threads and pins removed.
- Press garments for a clean, crisp finish.
- Maintain a clean, organized, efficient workspace and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Tag and organize completed work accurately and prepare it for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management’s direction and provide guidance on alterations and garment fit.
- Listen to customer needs and offer personalized solutions to deliver an exceptional customer experience.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
- Assist in training sales staff on marking, fitting, measuring, and pressing techniques.
- Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
- Report incidents, accidents, or safety hazards to the manager on duty and/or Regional Manager.
- Provide tailoring insights to sales staff to enhance product knowledge and improve the customer experience.
- Uphold standards of professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
