Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and ensures a good fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, sewing and alteration skills, reliability, accuracy, efficiency, and a focus on customer satisfaction. The Tailor collaborates with colleagues and upholds company standards while contributing to a positive, professional team environment. The role performs standard alterations in accordance with company guidelines, maintains garment-quality standards, presses finished garments, and keeps the workspace and equipment clean, organized, and well maintained. The Tailor ensures completed work is tagged and organized for pickup and monitors tailoring supplies. The position may also support store activities, customer consultations, staff training, and sales teams, as directed by management. Work may be performed across multiple store or site locations and brands on a voluntary basis.
Requirements
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Strong attention to detail to ensure garments meet quality standards.
- Excellent time management skills to complete alterations efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard clothing alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in alignment with company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments to provide a clean, crisp finish.
- Keep the workspace clean, organized, and efficient, and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Tag and organize completed work accurately for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management’s direction and offer guidance on alterations and garment fit.
- Listen to customer needs and provide personalized solutions to deliver a strong customer experience.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
- Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing.
- Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Provide tailoring insights to sales staff to enhance product knowledge and the customer experience.
- Maintain professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
