Retail Store Tailor

Tailored Brands•Redlands, CA

10d•$19 - $31•Onsite

About The Position

The Retail Store Tailor delivers high-quality craftsmanship and ensures a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration abilities, reliability, accuracy, efficiency, and a commitment to customer satisfaction. The Tailor collaborates with colleagues and upholds company standards while contributing to a positive, professional work environment. The Tailor performs standard alterations in accordance with company guidelines, maintains garment quality and a clean, organized workspace, and ensures completed work is tagged and ready for customer pickup. The role also supports customer consultations and front-of-house activities, helps train sales staff on tailoring fundamentals, shares expertise with fellow tailors, and adapts to workload and scheduling needs as directed by management. The position may involve working voluntarily across multiple store or site locations and brands. The stated pay range is $19.42–$31.07 per hour; final base pay considers skills, background, experience, and market location.

Requirements

Strong sewing and alteration abilities.
Keen attention to detail and commitment to high-quality work.
Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
Ability to understand, follow, and execute detailed instructions.
Ability to sit and stand for extended periods.
Strong time-management skills to complete alterations efficiently within designated timeframes.
Ability to communicate clearly and professionally.
Ability to read, count, and write to complete required documentation accurately.
Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Responsibilities

Perform standard alterations, including pant hems, waist and seat adjustments, rise and taper modifications, coat sleeves, side seams, and lower collar adjustments, in accordance with company guidelines.
Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
Press garments for a clean, crisp finish.
Maintain a clean, organized, efficient workspace and properly store and maintain tools and materials.
Use tailor shop equipment proficiently.
Accurately tag and organize completed work for customer pickup.
Monitor tailoring supplies and request replenishment from management as needed.
Support front-of-house activities such as cleaning, restocking merchandise, and assisting customers.
Participate in customer consultations at management’s direction and offer guidance on alterations and garment fit.
Listen to customer needs and provide personalized solutions.
Adapt to changing workload priorities and scheduling needs as directed by management.
Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
Assist in training sales staff on marking, fitting, measuring, and pressing techniques.
Seek and respond to constructive feedback and promptly communicate concerns or requests to management.
Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
Provide tailoring insights to sales staff to enhance product knowledge and customer experience.
Maintain professional appearance and personal care.