Retail Store Tailor

Tailored Brands•Brea, CA

19d•$19 - $31

About The Position

The Retail Store Tailor delivers high-quality craftsmanship and ensures a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role calls for strong sewing and alteration abilities, attention to detail, reliability, accuracy, efficiency, and a commitment to customer satisfaction. The Tailor collaborates with colleagues and upholds company standards to contribute to a positive and professional work environment. The Tailor performs standard garment alterations in accordance with company guidelines, maintains quality and productivity standards, presses and prepares completed garments, and keeps the workspace and equipment organized and maintained. The role also supports inventory management, customer consultations and service, front-of-house activities, sales staff training, and the sharing of tailoring knowledge with fellow tailors. The employee may voluntarily work across multiple store or site locations and brands. The position requires the ability to operate small tools and equipment precisely, follow detailed instructions, sit and stand for extended periods, communicate professionally, complete documentation, and perform physical tasks such as bending, squatting, reaching overhead, and using ladders. The employee must be able to work at least 40 hours per week when needed, including during any hours the store is in operation. The stated pay range is $19.42–$31.07 per hour; final base pay depends on skills, background, experience, market location, and applicable prevailing wage laws.

Requirements

Strong sewing and alteration abilities.
Keen attention to detail and commitment to high-quality craftsmanship.
Reliability, accuracy, efficiency, and focus on customer satisfaction.
Ability to operate small tools and equipment precisely, including needles, scissors, sewing machines, and presses.
Ability to understand, follow, and execute detailed instructions.
Ability to sit and stand for extended periods.
Excellent time management skills to complete alterations within designated timeframes.
Ability to communicate clearly and professionally.
Ability to read, count, and write to complete required documentation accurately.
Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Responsibilities

Perform standard alterations, including pant hems; waist and seat adjustments; rise and tapering modifications; coat sleeves; side seams; and lower collar adjustments, following company guidelines.
Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
Press garments to provide a clean, crisp finish.
Maintain a clean, organized, and efficient workspace and properly store and maintain tools and materials.
Demonstrate proficiency with tailor shop equipment.
Accurately tag and organize completed work and prepare it for customer pickup.
Monitor tailoring supplies and request replenishment from management as needed.
Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
Participate in customer consultations at management's direction, offering alteration and fit guidance and personalized solutions based on customer needs.
Adapt to changing workload priorities and scheduling needs as directed by management.
Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing.
Seek and respond to constructive feedback and promptly communicate concerns or requests to management.
Report incidents, accidents, or safety hazards to the manager on duty and/or Regional Manager.
Provide tailoring insights to sales staff to enhance product knowledge and the customer experience.
Uphold standards of professional appearance and personal care.