Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and ensures a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration abilities, and a commitment to customer satisfaction. The Tailor works collaboratively with colleagues, follows company standards, and contributes to a positive and professional work environment. The position performs standard alterations, maintains quality and productivity standards, presses garments, keeps the workspace and equipment organized, and prepares completed garments for customer pickup. It also includes assisting customers and sales staff, sharing tailoring knowledge, supporting training, and adapting to workload and scheduling needs as directed by management. The role may offer the opportunity to work voluntarily across multiple store or site locations and brands.
Requirements
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Strong attention to detail to ensure garments meet quality standards.
- Excellent time management skills to complete alterations efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard garment alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in accordance with company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments for a clean, crisp finish.
- Maintain a clean, organized, and efficient workspace and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Accurately tag and organize completed work for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities, such as cleaning, restocking merchandise, or assisting customers.
- Participate in customer consultations at management's direction and provide guidance on alterations and garment fit.
- Listen to customer needs and offer personalized solutions.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to promote consistent quality and skill development.
- Assist in training sales staff on marking, fitting, measuring, and pressing techniques.
- Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Provide tailoring insights to sales staff to enhance product knowledge and customer experience.
- Uphold standards of professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
