Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and ensures a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration skills, and a commitment to customer satisfaction, reliability, accuracy, and efficiency. The Tailor collaborates with colleagues and upholds company standards while contributing to a positive and professional work environment. The Tailor performs standard alterations in accordance with company guidelines, maintains quality and productivity standards, presses garments, and keeps the workspace and equipment clean, organized, and maintained. The role also includes tagging and organizing completed garments, monitoring tailoring supplies, and requesting replenishment as needed. The Tailor may support front-of-house activities and customer consultations, provide personalized guidance on alterations and fit, and adapt to changing workloads and schedules as directed by management. The Tailor also shares tailoring knowledge, assists with training sales staff, responds to feedback, reports safety issues, and supports sales staff with product and tailoring insights. The position may involve voluntarily working across multiple store or site locations and brands.
Requirements
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Strong attention to detail to ensure garments meet quality standards.
- Excellent time management skills to complete alterations efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 20 hours per week when needed, including any days and hours the store is in operation.
Responsibilities
- Perform standard alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in alignment with company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments to provide a clean, crisp finish.
- Maintain a clean, organized, and efficient workspace and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Accurately tag and organize completed work so it is ready for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management's direction and offer guidance and recommendations on alterations and garment fit.
- Listen to customer needs and offer personalized solutions to deliver an exceptional customer experience.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
- Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.
- Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Support sales staff with tailoring insights that enhance product knowledge and the customer experience.
- Maintain standards of professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
