Retail Store Tailor

Tailored Brands•Overland Park, KS

6d•$16 - $26

About The Position

The Tailor delivers high-quality craftsmanship and ensures a great fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role calls for attention to detail, strong sewing and alteration abilities, reliability, accuracy, efficiency, and a commitment to customer satisfaction. The Tailor contributes to a positive, professional work environment by collaborating with colleagues and upholding company standards. The position performs standard garment alterations according to company guidelines, maintains quality and productivity standards, presses finished garments, and keeps the workspace and equipment organized and well maintained. It also includes tagging and organizing completed work, monitoring tailoring supplies, and requesting replenishment as needed. The Tailor supports customer service and store operations as needed, including customer assistance, consultations, and guidance on fit and alterations. The role collaborates with tailors and sales staff, shares tailoring knowledge, assists with training, responds to feedback, and reports incidents or safety hazards. The job may involve working at multiple store or site locations and across multiple brands.

Requirements

Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
Ability to understand, follow, and execute detailed instructions.
Ability to sit and stand for extended periods.
Strong attention to detail to ensure garments meet quality standards.
Excellent time management skills to complete alterations efficiently within designated timeframes.
Ability to communicate clearly and professionally.
Ability to read, count, and write to complete required documentation accurately.
Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Responsibilities

Perform standard alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in accordance with company guidelines.
Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed.
Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
Press garments to achieve a clean, crisp finish.
Maintain a clean, organized, and efficient workspace and properly store and maintain tools and materials.
Demonstrate proficiency with tailor shop equipment.
Accurately tag and organize completed work so it is ready for customer pickup.
Monitor tailoring supplies and request replenishment from management as needed.
Support front-of-house activities as needed, such as cleaning, restocking merchandise, and assisting customers.
Participate in customer consultations at management’s direction and provide guidance on alterations and garment fit.
Listen to customer needs and offer personalized solutions.
Adapt to changing workload priorities and scheduling needs as directed by management.
Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.
Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
Report incidents, accidents, or safety hazards to the manager on duty and/or Regional Manager.
Provide tailoring insights to sales staff to improve product knowledge and the customer experience.
Uphold standards of professional appearance and personal care.