Retail Store Tailor

Tailored Brands•Mount Pleasant, SC

18d•$16 - $26•Onsite

About The Position

The Retail Store Tailor delivers high-quality craftsmanship and a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration abilities, reliability, accuracy, efficiency, and a focus on customer satisfaction. The Tailor collaborates with colleagues and upholds company standards while contributing to a positive, professional work environment. The Tailor performs standard alterations in accordance with company guidelines, maintains quality standards, presses garments, and keeps the workspace and equipment clean and organized. The role also involves tagging and organizing completed work, monitoring tailoring supplies, and supporting customer service and store operations as needed. The Tailor may participate in customer consultations, share tailoring knowledge with colleagues, and assist with training sales staff in tailoring fundamentals. The position requires the ability to work at least 20 hours per week when needed, including any days and hours the store is open. Pay ranges from $15.99 to $25.59; final pay considers skills, background, experience, market location, and applicable prevailing wage laws. Employees may have the opportunity to voluntarily work across multiple store or site locations and brands.

Requirements

Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
Ability to understand, follow, and execute detailed instructions.
Ability to sit and stand for extended periods.
Strong attention to detail to ensure garments meet quality standards.
Excellent time management skills to complete alterations efficiently within designated timeframes.
Ability to communicate clearly and professionally.
Ability to read, count, and write to complete required documentation accurately.
Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
Ability to work at least 20 hours per week when needed, including any days and hours the store is in operation.

Responsibilities

Perform standard clothing alterations, including pant hems; waist and seat adjustments; rise and tapering modifications; coat sleeves; side seams; and lower collar adjustments, following company guidelines.
Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and non-tailoring tasks as needed.
Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
Press garments for a clean, crisp finish.
Keep the workspace clean, organized, and efficient, and store and maintain tools and materials properly.
Demonstrate proficiency with tailor shop equipment.
Accurately tag and organize completed work for customer pickup.
Monitor tailoring supplies and request replenishment from management as needed.
Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
Participate in customer consultations at management's direction, offering guidance on alterations and garment fit.
Listen to customer needs and offer personalized solutions.
Adapt to changing workload priorities and scheduling needs as directed by management.
Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
Assist in training sales staff on marking, fitting, measuring, and pressing techniques.
Seek and respond to constructive feedback and communicate concerns or requests promptly.
Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
Provide sales staff with tailoring insights to enhance product knowledge and the customer experience.
Maintain professional appearance and personal care.