Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires attention to detail, strong sewing and alteration abilities, and a commitment to excellence. As a member of a high-performing team, the Tailor is expected to be reliable, accurate, efficient, and focused on customer satisfaction while collaborating with colleagues and upholding company standards. The Tailor performs standard alterations in line with company guidelines, maintains quality and productivity standards, presses garments, and keeps the workspace and equipment organized and maintained. The role also involves tagging and organizing completed garments, monitoring supplies, supporting customer consultations and other store activities, sharing tailoring knowledge, assisting with staff training, and adapting to changing priorities and scheduling needs. The position requires operating small tools and equipment with precision, following detailed instructions, sitting and standing for extended periods, and performing physical tasks such as bending, squatting, reaching overhead, and using ladders. The Tailor must be able to work at least 40 hours per week when needed, including hours the store is operating. The pay range is $15.99–$25.59; final base pay depends on skills, background, experience, market location, and applicable prevailing wage laws. There may be opportunities to work voluntarily at multiple store or site locations and across multiple brands.
Requirements
- Strong sewing and clothing alteration abilities.
- Attention to detail and commitment to high-quality workmanship.
- Reliability, accuracy, efficiency, and focus on customer satisfaction.
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Excellent time management skills to complete alterations within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write accurately for required documentation.
- Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard clothing alterations, including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments, in accordance with company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour while allowing for rest, meals, and non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments for a clean, crisp finish.
- Maintain a clean, organized, efficient workspace and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Accurately tag and organize completed work so it is ready for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management’s direction, providing guidance and recommendations on alterations and garment fit.
- Listen to customer needs and provide personalized solutions and a positive customer experience.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to support consistent quality and skill development.
- Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing.
- Seek and respond to constructive feedback and communicate concerns or requests promptly.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Provide sales staff with tailoring insights to enhance product knowledge and customer experience.
- Maintain professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
