Retail Store Supervisor - Full-Time Key Carrier

External Ocean State Job Lot•Sturbridge, MA

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities. The position requires at least one year of professional experience in another retail environment. Prior customer service, training, merchandise ordering, receiving, stocking, and maintenance experience in retail is preferred. Candidates must be at least 18 years old, have computer skills using Google applications and Qlik, and be available to work as needed by the business, including nights and weekends. Work is primarily in a climate-controlled environment with minimal potential safety and health hazards. Duties involve extended periods of moving, remaining stationary, ascending and descending, and positioning oneself throughout the shift, along with some sedentary work and near-vision use for reading and computer use. Frequent physical activities include using hand tools, climbing a ladder, moving, reaching, and lifting; the ability to lift 35 pounds regularly is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 1 year of professional experience in another retail environment.
Computer skills, including use of Google platform tools such as Email, Sites, Slides, Drive, Docs, and Sheets, and Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be at least 18 years old.
Ability to lift 35 pounds on a regular basis.

Nice To Haves

Prior customer service experience.
Prior training experience.
Prior experience with merchandise ordering, receiving, stocking, and maintenance in another retail environment.

Responsibilities

Champion exceptional customer service for diverse clientele by exemplifying the T.R.E.A.T. model and fostering a welcoming, inclusive environment.
Connect customers with corporate customer service and help ensure issues are effectively resolved.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support team members in completing tasks and fostering a collaborative, motivating environment.
Support training for store associates in the assigned area and encourage growth across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales-floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
Uphold store safety and maintenance standards.
Supervise store operations, including opening and closing procedures, when designated.
Operate a cash register as needed.
Adhere to all company policies and procedures.
Perform other duties and tasks as assigned by supervisors or managers.