Retail Store Supervisor - Full-Time Key Carrier

External Ocean State Job Lot • Medway, MA

7d

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities.

The supervisor supports customers and associates, coordinates area work, oversees merchandise presentation and inventory-related processes, and maintains store safety and operating standards. When designated, the supervisor oversees store operations, including opening and closing procedures, and operates a cash register as needed.

Requirements

• At least 1 year of professional experience in another retail environment.
• Computer skills, including use of the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
• Availability to work as needed by the business, including nights and weekends.
• Must be at least 18 years old.
• Ability to lift 35 pounds on a regular basis.
• Ability to perform the physical activities described for the role, with reasonable accommodations where applicable.

Nice To Haves

• Prior customer service experience.
• Prior training experience.
• Prior merchandise ordering, receiving, stocking, and maintenance experience in another retail environment.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
• Connect customers with corporate customer service and help ensure effective resolution of issues.
• Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Guide and support the team to complete tasks and foster a collaborative, motivating environment.
• Support training for store associates in the assigned area and encourage growth across all levels.
• Manage merchandise presentation and ensure timely adherence to company guidelines.
• Maintain accurate signage and ticketing; control ordering, backroom stock management, and sales-floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
• Uphold store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to company policies and procedures.
• Perform other job duties and tasks as requested by supervisors or managers.

Benefits

• 30% associate discount.
• Wellbeing time and Care.com access.
• Paid sick time, vacation, and holiday pay.
• Medical, dental, vision, and life insurance.
• Critical illness and accident coverage.
• Flexible Spending Account (FSA).
• Short-term disability coverage.
• Accolade Care personalized healthcare support and navigation.
• Referral bonus eligibility.
• Tuition reimbursement.
• Profit sharing bonus.
• 401(k) retirement savings plan.
• OSJL Vacations and discounts at partner companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed