Retail Store Supervisor (Key Carrier) - Full Time

External Ocean State Job Lot • Clinton, CT

8d

About The Position

The Retail Store Supervisor (Key Carrier) oversees daily operations and merchandising in assigned store areas, ensuring efficient freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities.

The supervisor guides and supports associates, helps train store staff, manages merchandise presentation and inventory processes, and maintains customer service, safety, and store standards. When designated, the supervisor oversees store operations, including opening and closing procedures. The role may also require operating a cash register and performing other duties assigned by supervisors or managers. The position is full-time, with availability needed for business requirements, including nights and weekends.

Requirements

• At least 1 year of professional experience in another retail environment.
• Computer skills, including experience with the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
• Availability to work as needed by the business, including nights and weekends.
• Must be at least 18 years old.
• Ability to lift 35 pounds on a regular basis.
• Ability to perform frequent physical activities including using hand tools, climbing or descending a ladder, moving, reaching, and lifting.

Nice To Haves

• Prior customer service experience.
• Prior training experience.
• Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
• Help resolve customer issues by connecting customers with corporate customer service.
• Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Guide and support the team in completing tasks and building a collaborative, motivating environment.
• Support associate training and development.
• Manage merchandise presentation and ensure timely adherence to company guidelines.
• Maintain accurate signage and ticketing, and manage ordering, backroom stock, and sales-floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
• Uphold store safety and maintenance standards.
• Supervise store operations, including opening and closing procedures, when designated.
• Operate a cash register as needed.
• Adhere to company policies and procedures.
• Perform other job duties and tasks assigned by supervisors or managers.

Benefits

• 30% associate discount.
• Wellbeing time and Care.com access.
• Paid sick time, vacation, and holiday pay.
• Medical, dental, vision, life insurance, critical illness, and accident coverage.
• Flexible Spending Account (FSA).
• Short-term disability coverage.
• Accolade Care personalized healthcare support and navigation.
• Referral bonus eligibility.
• Tuition reimbursement.
• Profit sharing bonus.
• 401K retirement savings plan.
• Vacations and various discounts at partner companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed