Retail Store Supervisor - Full-Time Key Carrier

Ocean State Job Lot•Medway, MA

7d•$19 - $21

About The Position

The Store Area Supervisor oversees daily operations and merchandising in assigned areas at Ocean State Job Lot. The role ensures smooth freight flow while prioritizing exceptional customer experiences, under the guidance of a designated Team Leader. It is also a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities.

Requirements

At least 1 year of professional experience in other retail environments.
Computer skills, including the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be 18 years of age or older.

Nice To Haves

Prior customer service experience.
Training experience.
Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
Bridge the gap between customers and corporate customer service and ensure effective resolution.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team to ensure task completion and cultivate a collaborative, motivating environment.
Support training for store associates in the assigned area and foster growth opportunities across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
Uphold store safety and maintenance standards.
When designated, supervise store operations, including opening and closing procedures.
Operate a cash register as needed.
Adhere to all company policies and procedures.

Benefits

30% associate discount.
Wellbeing time and Care.com access.
Paid sick time, vacation, and holiday pay.
Medical, dental, vision, life insurance, critical illness, and accident coverage.
Flexible Spending Account (FSA).
Short-term disability coverage.
Accolade Care personalized healthcare support and navigation.
Referral bonus eligibility.
Tuition reimbursement.
Profit sharing bonus.
401(k) retirement savings plan.
OSJL Vacations and discounts at partner companies.