Supervisor - PM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Porterville, CA

3d•$20 - $20•Onsite

About The Position

The Retail Supervisor I supports retail management by supervising store activities to ensure maximum customer satisfaction, processing of donated goods, and maintaining daily records of money, sales, and inventory. The position is expected to achieve organizational, team, and personal goals in alignment with Goodwill’s strategic priorities and values. The role represents Goodwill’s standards of honesty, integrity, ethical conduct, and commitment to its mission of providing work opportunities and skills development to people with barriers to employment. The supervisor assists with overseeing staff and store operations, merchandise production and sales, customer service, cash-register transactions and funds, and accurate completion of operational reports. The role enforces company, safety, and loss-prevention policies; maintains confidentiality; reports hazards and incidents; and supports safe, secure, and professional working conditions. The position reports to the Retail Store Manager and supervises Retail Store Staff.

Requirements

At least 6 months of experience as a Material Handler II or Retail Clerk II, or equivalent external experience.
Ability to read and write.
Knowledge of basic math, including addition, subtraction, multiplication, division, and percentages.
Excellent interpersonal communication skills for interacting with management, employees, clients, and the public.
Ability to communicate information and expectations to team members.
Ability to address and resolve disputes among staff.
Ability to make sound, timely decisions, including when information is limited.
Ability to prioritize customer and donor satisfaction.
Ability to manage time, meet deadlines, and handle multiple tasks.
Ability to delegate and assign tasks according to team members’ strengths.
Ethical conduct and commitment to upholding and promoting integrity.

Nice To Haves

Valid California driver’s license, liability insurance, and a DMV record acceptable to Goodwill’s insurance company.

Responsibilities

Assist in supervising staff and store activities to support customer satisfaction and protect donated merchandise.
Complete incident, closing, production, employee, and other required reports accurately and promptly.
Fulfill and supervise production functions, including opening and closing procedures, tracking production goals, and auditing employee work.
Sell and display merchandise and provide customer service while maintaining a positive public image.
Assist with cash-register transactions, including sales, over-rings, voids, pricing, inventory control, and customer receipts.
Manage register funds, deposits, drops, change funds, before-and-after counts, daily reports, and accounting for overages and shortages.
Ensure compliance with check-acceptance policies and debit- and credit-card procedures.
Address customer needs, resolve conflicts, and support positive ongoing customer relationships.
Maintain accurate and timely records and reports for money, sales, and production.
Communicate and enforce company policies and procedures.
Report and document safety hazards, unsafe conditions, and unsafe practices.
Attend required meetings, training sessions, safety training, and drills.
Maintain confidentiality and cooperative, professional relationships with clients, customers, coworkers, and other employees.
Follow and enforce employment, safety, and loss-prevention procedures; report injuries, accidents, and near misses.
Report theft, fraud, waste, or unauthorized possession of company property.
Perform other duties as assigned to support successful department and team operations and Goodwill’s mission.