PM Specialties Supervisor

BROCKTON NEIGHBORHOOD HEALTH CENTER INC•Nicholson, GA

5d•$47,212 - $61,534•Onsite

About The Position

The PM Specialties Supervisor oversees practice management staff and daily operations for Behavioral Health, including HRC Behavioral Health, and Eye Services, under the leadership of the Director of Practice Management. The position manages assigned departmental functions and supports consistent, effective day-to-day operations in a community health center.

Requirements

High school diploma or equivalent.
Three years of clinical secretary experience within a Practice Management department at a health center or medical facility.
Knowledge of Electronic Practice Management and referral systems.
Proficiency with word-processing equipment, computers, scanners, laser printers, copy machines, voicemail systems, and a 10-key pad calculator.
Ability to lift small pieces of equipment and/or boxes weighing up to 20 pounds; interoffice walking is required.
Visual acuity sufficient for frequent reading and computer work, and hearing acuity sufficient for conversations with or without audio devices.

Nice To Haves

Associate degree preferred.
Work experience in a multicultural setting desired.
Bilingual skills strongly preferred.

Responsibilities

Oversee personnel matters, including interviewing, hiring, performance management, corrective action, training, development, and support of assigned staff.
Support the hiring and ongoing development of bilingual and multicultural staff, including initial and continuous training.
Monitor staffing levels and maintain adequate coverage within budget guidelines, including per diem backup plans, arranging coverage for absences, ensuring staff take scheduled breaks, monitoring attendance, and reviewing and approving timecards.
Conduct staff evaluations, recommend merit increases, and manage terminations in accordance with organizational policy.
Provide backup support to supervised departments as needed and cover for staff absences.
Schedule, prepare materials for, and conduct monthly departmental meetings; share relevant information with staff and communicate regularly with supervisors and management.
Ensure departmental compliance with JCAHO, HIPAA, and other applicable standards and regulations; monitor, coach, and follow up on HIPAA Privacy and Security compliance.
Monitor departmental volume and staffing needs within budget guidelines and participate on at least one performance improvement team annually.
Attend Workflow Committee meetings and support customer service, patient satisfaction, and quality improvement efforts.
Plan and implement new services in collaboration with involved departments, identifying needs related to supplies, equipment, staffing, workflows, and protocols.
Monitor call volume and train staff on phone etiquette, workflows, and scheduling guidelines.
Monitor check-in accuracy, including demographic information, insurance verification, and copayment collection.
Track referrals from order entry through scheduling and closure, and monitor insurance referrals and prior authorizations for timely processing.
Support clinical managers and directors with opening and blocking schedules.
Run and review No-Show, Recall, Azara, and other operational reports to support efficient department operations.
Receive patient complaints and work toward immediate resolution when appropriate before referring concerns to the appropriate supervisor.
Demonstrate professional, respectful, accountable, confidential, and courteous conduct; prioritize competing demands, adapt to change, use time effectively, follow the chain of command, and participate in professional development.