Supervisor - PM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Bakersfield, CA

2d•$20 - $20•Onsite

About The Position

The Retail Store Supervisor supports retail management by supervising store activities to promote customer satisfaction, process donated goods, and maintain daily records of money, sales, and inventory. The role helps achieve organizational, team, and personal goals in alignment with Goodwill’s strategic priorities, mission, vision, and values. The position supervises retail staff and reports to the Retail Store Manager. The supervisor helps oversee store operations, production, sales-floor merchandising, customer service, cash-register activity, and cash-fund accounting. The role also completes operational reports, communicates and enforces company policies, addresses customer and staff concerns, supports safe and secure working conditions, and protects company property and donated goods. Employees are expected to act with honesty and integrity, maintain confidentiality, cooperate with coworkers, and represent Goodwill professionally.

Requirements

At least 6 months of experience as a Material Handler II or Retail Clerk II, or equivalent external experience.
Ability to read and write.
Knowledge of basic arithmetic, including addition, subtraction, multiplication, division, and percentages.
Excellent interpersonal communication skills for interacting with management, employees, clients, and the public.
Ability to communicate information and expectations to team members.
Ability to address and resolve disputes among staff.
Ability to make sound, timely decisions, including with limited information.
Ability to prioritize customer and donor satisfaction.
Ability to manage time, meet deadlines, and handle multiple tasks.
Ability to delegate and assign tasks based on team members’ strengths.
Commitment to ethical conduct and standards of integrity.

Nice To Haves

Valid California driver’s license, liability insurance, and a DMV record acceptable to Goodwill’s insurance company are preferred.

Responsibilities

Assist in supervising staff and store activities to support customer satisfaction and protect donated merchandise.
Complete incident, closing, production, employee-log, and other required reports accurately and promptly.
Supervise production activities, including store opening and closing, production-goal tracking, documentation, and auditing employee work.
Sell merchandise, display goods on the sales floor, provide customer service, and maintain a positive public image.
Assist with cash-register transactions, including sales, over-rings, voids, pricing, inventory control, and customer receipts.
Manage register funds, deposits, drops, change-fund counts, before-and-after counts, daily reports, and accounting for overages and shortages.
Follow check-acceptance policies and oversee debit- and credit-card activities.
Address customer needs, resolve conflicts promptly, and foster positive customer relationships.
Maintain accurate and timely records of money, sales, and production.
Communicate and enforce company policies and procedures with personnel.
Report and document safety hazards, unsafe conditions, unsafe practices, injuries, accidents, and near misses.
Attend required meetings, training sessions, safety training, drills, and exercises.
Maintain confidentiality and cooperative, professional relationships with clients, customers, and coworkers.
Follow and enforce employment, safety, and loss-prevention policies and procedures; help maintain safe and secure working conditions.
Report theft, fraud, waste, or unauthorized possession of company property.
Safeguard company property, including donated goods.
Perform other duties as assigned to support department, team, and mission operations.