Retail Store Supervisor (Key Holder) - Full Time
About The Position
The Retail Store Supervisor (Key Holder) oversees daily operations and merchandising in assigned store areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The position is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities. The role supports customers and associates, manages merchandise presentation and inventory-related processes, maintains store safety and maintenance standards, and may supervise store operations when designated, including opening and closing procedures. The position works primarily in a climate-controlled environment and involves frequent movement and physical tasks throughout the shift.
Requirements
- At least 1 year of professional experience in another retail environment.
- Computer skills, including familiarity with Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, and Qlik.
- Availability to work as needed by the business, including nights and weekends.
- Must be at least 18 years old.
- Ability to perform the physical activities described for the role, including regularly lifting 35 pounds.
Nice To Haves
- Prior customer service experience.
- Training experience.
- Prior merchandise ordering, receiving, stocking, and maintenance experience in another retail environment.
Responsibilities
- Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
- Connect customers with corporate customer service and help ensure issues are effectively resolved.
- Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Create effective work schedules for the assigned area.
- Guide and support the team in completing tasks and fostering a collaborative, motivating environment.
- Support training for store associates and encourage growth across all levels.
- Manage merchandise presentation and ensure timely adherence to company guidelines.
- Maintain accurate signage and ticketing; manage ordering, backroom stock, and sales-floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and display priority items effectively.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
- Uphold store safety and maintenance standards.
- When designated, supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Adhere to all company policies and procedures.
- Perform other job duties and tasks as assigned by supervisors or managers.
Benefits
- 30% associate discount.
- Wellbeing time and Care.com access.
- Sick time pay, vacation, and holiday pay.
- Medical, dental, vision, life insurance, critical illness, and accident coverage.
- Flexible Spending Account (FSA).
- Short-term disability coverage.
- Accolade Care personalized healthcare support and navigation.
- Referral bonus eligibility.
- Tuition reimbursement.
- Profit-sharing bonus.
- 401K retirement savings plan.
- OSJL Vacations and various discounts at partner companies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
