Retail Store Supervisor -(Key Holder) - Full Time

External Ocean State Job Lot • Kingston, MA

5d

About The Position

The Retail Store Supervisor (Key Holder) oversees the daily operations and merchandising of assigned store areas, ensuring efficient freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role supports customer service, merchandising, inventory and store standards, and serves as a development path for associates interested in future OSJL leadership positions. When designated, the supervisor oversees store operations, including opening and closing procedures.

Requirements

• At least 1 year of professional experience in another retail environment.
• Computer skills, including use of the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
• Availability to work as needed by the business, including nights and weekends.
• Must be at least 18 years old.
• Ability to perform the physical activities described for the role, including regularly lifting 35 pounds.

Nice To Haves

• Prior customer service experience.
• Training experience.
• Experience with merchandise ordering, receiving, stocking, and maintenance in another retail environment.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by modeling the T.R.E.A.T. model.
• Connect customers with corporate customer service and help ensure effective resolution of customer concerns.
• Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Guide and support team members in completing tasks and foster a collaborative, motivating environment.
• Support training for store associates and encourage growth across all levels.
• Manage merchandise presentation and ensure timely compliance with company guidelines.
• Maintain accurate signage and ticketing; order appropriately, manage backroom stock, and support sales floor flow.
• Verify the pricing of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
• Uphold store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Follow all company policies and procedures.
• Perform other duties and tasks as assigned by supervisors or managers.

Benefits

• 30% associate discount.
• Wellbeing time and access to Care.com.
• Sick time pay, vacation, and holiday pay.
• Medical, dental, vision, life insurance, critical illness, and accident coverage.
• Flexible Spending Account (FSA).
• Short-term disability coverage.
• Accolade Care personalized healthcare support.
• Referral bonus eligibility.
• Tuition reimbursement.
• Profit sharing bonus.
• 401(k) plan.
• Vacations and discounts at partner companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed