Retail Store Supervisor (Key Holder) - Full Time
About The Position
The Store Area Supervisor at Ocean State Job Lot oversees the daily operations and merchandising of assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities. The supervisor supports customers and associates, coordinates area schedules and training, manages merchandise presentation and inventory processes, and maintains store standards. When designated, the supervisor also oversees store operations, including opening and closing procedures.
Requirements
- At least 1 year of professional experience in other retail environments.
- Computer skills, including use of the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
- Availability to work as needed by the business, including nights and weekends.
- Must be at least 18 years of age.
Nice To Haves
- Prior customer service experience.
- Training experience.
- Prior experience with merchandise ordering, receiving, stocking, and maintenance in other retail environments.
Responsibilities
- Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
- Bridge the gap between customers and corporate customer service to ensure effective resolution.
- Promote Company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Create effective work schedules for the assigned area.
- Guide and support the team to ensure task completion and foster a collaborative, motivating environment.
- Support training for store associates in the assigned area and foster growth opportunities.
- Manage merchandise presentation and ensure timely adherence to Company guidelines.
- Maintain accurate signage and ticketing; manage ordering, backroom stock, and sales floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and display priority items effectively.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to Company policies.
- Uphold store safety and maintenance standards.
- When designated, supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Adhere to all Company policies and procedures.
Benefits
- 30% associate discount.
- Wellbeing Time and Care.com access.
- Paid sick time, vacation, and holiday pay.
- Medical, dental, vision, life, critical illness, and accident coverage.
- Flexible Spending Account (FSA).
- Short-term disability coverage.
- Accolade Care personalized healthcare support and navigation.
- Eligible for referral bonus.
- Tuition reimbursement.
- Profit sharing bonus.
- 401(k) retirement savings plan.
- OSJL vacations and discounts at partner companies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
