Retail Store Supervisor -(Key Holder) - Full Time
About The Position
The Store Area Supervisor at Ocean State Job Lot oversees the daily operations and merchandising of assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The position is a development path for future OSJL team leaders, and associates are encouraged to pursue opportunities for leadership growth. The role involves customer service, team guidance and training, merchandise presentation and stock management, pricing and shipment checks, and adherence to store safety and company policies. When designated, the supervisor oversees store operations, including opening and closing procedures, and operates a cash register as needed.
Requirements
- At least 1 year of professional experience in another retail environment.
- Computer skills, including use of the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
- Availability to work as needed by the business, including nights and weekends.
- Must be 18 years of age or older.
- Ability to lift 35 pounds on a regular basis.
Nice To Haves
- Prior customer service experience.
- Prior training experience.
- Prior merchandise ordering, receiving, stocking, and maintenance experience in another retail environment.
Responsibilities
- Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
- Connect customers with corporate customer service and help ensure effective resolution of their concerns.
- Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Create effective work schedules for the assigned area.
- Guide and support the team to complete tasks and foster a collaborative, motivating environment.
- Support training for store associates and foster growth opportunities across all levels.
- Manage merchandise presentation and ensure timely adherence to company guidelines.
- Maintain accurate signage and ticketing; manage ordering, backroom stock, and sales-floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and effectively display priority items.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
- Uphold store safety and maintenance standards.
- Supervise store operations, including opening and closing procedures, when designated.
- Operate a cash register as needed.
- Adhere to all company policies and procedures.
Benefits
- 30% associate discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
