Retail Store Supervisor -(Key Holder) - Full Time
About The Position
The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising for assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities. The supervisor supports and guides associates, helps with training and scheduling, and manages merchandise presentation, stock flow, pricing, and signage. When designated, the supervisor also oversees store operations, including opening and closing procedures.
Requirements
- At least 1 year of professional experience in other retail environments.
- Computer skills, including Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
- Availability to work as needed by the business, including nights and weekends.
- Must be at least 18 years old.
Nice To Haves
- Prior customer service experience.
- Training experience.
- Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.
Responsibilities
- Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
- Connect customers with corporate customer service and help ensure effective resolution of issues.
- Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Create effective work schedules for the assigned area.
- Guide and support the team to complete tasks and maintain a collaborative, motivating environment.
- Support training for store associates and encourage growth across all levels.
- Manage merchandise presentation in accordance with company guidelines and timelines.
- Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and display priority items effectively.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
- Uphold store safety and maintenance standards.
- When designated, supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Follow all company policies and procedures.
Benefits
- 30% associate discount.
- Wellbeing Time and Care.com access.
- Paid sick time, vacation, and holiday pay.
- Medical, dental, vision, life, critical illness, and accident coverage.
- Flexible Spending Account for healthcare and dependent care expenses.
- Short-term disability coverage.
- Accolade Care personalized healthcare support and navigation.
- Referral bonus eligibility.
- Tuition reimbursement.
- Profit sharing bonus.
- 401K retirement savings plan.
- OSJL vacations and discounts at partner companies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
