Retail Store Supervisor -(Key Holder) - Full Time
About The Position
The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue growth opportunities toward leadership positions. The position works primarily in a climate-controlled environment with minimal potential safety and health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks throughout the shift, along with some sedentary activity and near-vision work for reading and computer use. Frequent physical activities include using hand tools, climbing or descending a ladder, moving, reaching, and lifting; the associate should be able to lift 35 pounds regularly. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- At least 1 year of professional experience in other retail environments.
- Computer skills, including use of Google platform applications such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
- Availability to work as needed by the business, including nights and weekends.
- Must be 18 years of age or older.
Nice To Haves
- Prior customer service experience.
- Training experience.
- Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.
Responsibilities
- Champion exceptional customer service for diverse clientele, foster a welcoming and inclusive environment, and exemplify the T.R.E.A.T. model.
- Bridge the gap between customers and corporate customer service to ensure effective resolution.
- Promote Company-wide customer initiatives, including donations, loyalty programs, and promotions.
- Create effective work schedules for the assigned area.
- Guide and support the team in completing tasks and cultivating a collaborative, motivating environment.
- Support training for store associates in the assigned area and foster growth opportunities across all levels.
- Manage merchandise presentation and ensure timely adherence to Company guidelines.
- Maintain accurate signage and ticketing, and control ordering, backroom stock management, and sales floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and effectively display priority items.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to Company policies.
- Uphold store safety and maintenance standards.
- When designated, supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Adhere to all Company policies and procedures.
Benefits
- 30% associate discount.
- Wellbeing Time and Care.com access.
- Sick Time Pay, vacation, and holiday pay.
- Medical, dental, vision, and life insurance.
- Critical illness and accident coverage.
- Flexible Spending Account (FSA) for healthcare and dependent care costs.
- Short-term disability coverage.
- Accolade Care personalized healthcare support and navigation.
- Referral bonus eligibility.
- Tuition reimbursement.
- Profit sharing bonus.
- 401K retirement savings plan.
- OSJL vacations and discounts at partner companies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
