Retail Store Supervisor - Full-Time Key Carrier

Ocean State Job Lot•Sturbridge, MA

5h•$19 - $21•Onsite

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership opportunities. The position involves customer service, scheduling and supporting team members, merchandise presentation and stock management, shipment and pricing accuracy, store safety, and—when designated—supervising opening and closing operations. The role may also require operating a cash register and performing other duties assigned by supervisors or managers.

Requirements

At least 1 year of professional experience in other retail environments.
Computer skills, including experience with the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be at least 18 years old.

Nice To Haves

Prior customer service experience.
Training experience.
Experience with merchandise ordering, receiving, stocking, and maintenance in other retail environments.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
Connect customers with corporate customer service and ensure effective resolution of issues.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team to complete tasks and cultivate a collaborative, motivating environment.
Support training for store associates and foster growth opportunities across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing, and manage ordering, backroom stock, and sales floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
Uphold store safety and maintenance standards.
When designated, supervise store operations, including opening and closing procedures.
Operate a cash register as needed.
Adhere to all company policies and procedures.
Perform other duties and tasks as assigned by supervisors or managers.