Retail Key Carrier Full Time

TJX•Wesley Chapel, FL

6d•Onsite

About The Position

The Retail Key Carrier is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. The Key Carrier models exceptional customer service, supports a positive customer and Associate experience, and helps maintain store operations, safety, and policy compliance. As Manager on Duty, the Key Carrier follows company policies and procedures, prioritizes work according to store needs, addresses customer service issues, and provides coaching and feedback to Associates. The position is based at Homesense Store 2005 in Wesley Chapel, Florida. Starting pay is USD $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and, for some benefits, service or hours requirements.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Model exceptional customer service and create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks according to the store plan and prioritize work as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; coach and recognize Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.