Full Time Key Carrier

The TJX Companies, Inc.•Fort Payne, AL

2d•$15 - $15•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. They must have open availability, including nights and weekends, and serve as role models for exceptional customer service. The role creates a positive customer experience, supports store operations and team priorities, and acts as Manager on Duty in accordance with company policies and procedures. Key Carriers help maintain operational standards, provide coaching and feedback to Associates, support training, and contribute to safety, credit and loyalty programs, and shrink reduction goals. The position is at Marshalls Store 1653 in Fort Payne, Alabama. The starting pay range is USD $14.75 to $15.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Availability to work a flexible schedule, including nights and weekends.
Ability to work effectively with peers and supervisors as a team player.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Provide and accept recognition and constructive feedback.
Give feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates who meet service or hours requirements
Medical, dental, and vision coverage for associates who meet service or hours requirements
Health savings account (HSA) for associates who meet service or hours requirements
Health care flexible spending account (FSA) for associates who meet service or hours requirements
Life insurance for associates who meet service or hours requirements
Short- and long-term disability for associates who meet service or hours requirements
Paid parental leave for associates who meet service or hours requirements
Paid holidays, vacation, and sick time for associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance