Retail Key Carrier Full Time

The TJX Companies, Inc.•Wesley Chapel, FL

7d•$17 - $18•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role-model exceptional customer service. The position creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. When acting as Manager on Duty, the Key Carrier follows company policies and procedures, guides the store team in completing tasks according to the store plan, addresses immediate customer service issues, and provides appropriate coaching. The role also supports operational procedures, opening and closing routines, labor law compliance, credit and loyalty programs, shrink reduction, and store safety. The position requires a flexible schedule, including nights and weekends, and involves teamwork, responding to changing priorities, using company software and procedures, understanding merchandise flow, solving problems, coaching and delegating, multitasking, and communicating and organizing effectively with attention to detail. Candidates need one year of retail experience and six months of leadership experience. The starting pay range is USD $17.00 to $17.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience. Benefits and eligibility are subject to applicable plan terms and may change.

Requirements

Able to work a flexible schedule, including nights and weekends.
Work effectively with peers and supervisors as a team player.
Respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience.
Six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.