Retail Store Manager

Circle K Stores•Louisville, KY

4d•Onsite

About The Position

The Retail Store Manager leads the store’s operations and employees, ensuring excellent customer service, a clean and well-stocked site, and compliance with company standards. The manager recruits, hires, trains, schedules, and supervises employees; maintains positive relationships with suppliers, customers, and the surrounding community; and oversees communications, performance feedback, safety awareness, and employee development. The role also includes organizing site records and reports, ensuring merchandise is displayed and priced correctly, and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager safeguards money received and disbursed and performs additional duties as assigned. Work is primarily indoors, with some outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures in walk-in coolers or freezers and occasional noise, and requires working with minimal direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work under the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise employees to provide excellent customer service.
Assign tasks and maintain a clean, adequately stocked, organized, and well-kept site in accordance with company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use nondiscriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote a safe and positive public image in the surrounding community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communications and hold periodic ongoing meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and duties as assigned or delegated by the supervisor.
Perform outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.