Retail Store Manager

Duluth Trading Company•Red Wing, MN

22d•$70,313 - $84,375•Onsite

About The Position

The Retail Store Manager leads store sales, customer service, staffing, merchandising, and operations at Duluth Trading Company. The role is expected to embody the company's “Go for WOW!” customer-service standard by treating customers well and creating special experiences. The manager drives store profitability and achievement of budget goals, sets expectations for the team, and oversees execution of sales and visual merchandising initiatives. The manager recruits, hires, trains, motivates, and develops employees; provides regular performance feedback and coaching; and ensures employee records and HR procedures are handled appropriately. The role also controls inventory and expenses, oversees merchandise handling and register functions, maintains store cleanliness and security, and helps ensure the safety of employees and customers. Other duties may be assigned. This position requires a high school diploma or equivalent and five years of retail experience, including at least three years of retail management experience. An associate’s or bachelor’s degree focused on Business Administration and/or Merchandising is preferred. The manager must be able to work a flexible shift, including evenings and weekends, and meet the physical and environmental demands described in the posting. The annual base salary range is $70,313 to $84,375, and the position is eligible for the company bonus program. The full-time role includes a benefits package with medical, dental, and vision plans; paid holidays; paid time off for exempt employees; an employee discount; and other listed benefits.

Requirements

High school diploma or equivalent.
Five years of retail experience, including a minimum of three years of retail management experience.
Highly organized and able to adapt in a growing and changing environment.
Ability to build teams, motivate, lead, and influence others.
Strong problem-solving and decision-making skills, with persistence through challenges.
Goal-oriented and results-driven.
High standards of integrity and trust.
Excellent communication and listening skills.
Ability to collaborate and function as part of a team.
Ability to work a flexible shift, including evenings and weekends.
Authorized to work in the United States without sponsorship.
Able to stand or walk for up to eight hours per day; frequently reach, bend, twist, and perform repetitive hand and finger motions.
Able to lift up to 20 pounds frequently and up to 40 pounds occasionally, and push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Able to work in temperatures ranging from 50 to 80 degrees, especially in stockroom areas.
Able to use common tools such as a hammer, screwdriver, and wrench for floor sets.
Able to use a computer for up to 60% of the workday.

Nice To Haves

Associate’s or bachelor’s degree with a focus in Business Administration and/or Merchandising.

Responsibilities

Drive sales and profitability by achieving or exceeding established store budgeted financial goals.
Understand key sales measures, including AOV, UPT, conversion, margin, and email capture, set employee expectations, and execute sales productivity initiatives.
Maintain merchandise presentation according to visual merchandising standards, floor sets, and product messaging.
Set sales and promotions with appropriate signage and communication.
Understand merchandise assortment and allocation in relation to traffic and buying trends, and communicate shifts to the District Manager or Inventory team.
Demonstrate high-quality customer service and engagement, set expectations for the team, and develop product and brand knowledge across the team.
Plan staffing levels and floor coverage to assist and engage customers.
Ensure customer profile information is accurately recorded.
Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Recruit, hire, train, motivate, and lead employees, and fill openings promptly.
Address employees professionally and in line with company values; provide regular feedback, coach performance, recognize strong performance, and develop employees for future roles.
Complete performance assessments, HR protocols, and documentation in a timely and efficient manner, and maintain store and employee files according to standards.
Follow company guidelines, policies, and programs, and discuss store problems and opportunities with the District Manager.
Control inventory and expenses.
Direct the team in processing merchandise receipts and transfers accurately and promptly, and in visual merchandising of the sales floor.
Understand, execute, and train employees on cash handling and reporting functions.
Process register functions properly and ensure store procedures are followed.
Secure the store and respond to alarms as directed.
Help ensure employee and customer safety, communicating concerns to the District Manager or Human Resources.
Perform other duties as directed.

Benefits

Multiple medical plan options.
Dental and vision plans.
Medical and dependent care flexible spending accounts.
Health Savings Account, including company contributions.
Company-paid life insurance and AD&D.
Company-paid short-term disability.
Voluntary benefits, including accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance.
401(k) employer match.
Parental leave.
Paid holidays.
Paid time off under a take-it-as-you-need-it policy for exempt employees.
Daily pay available.
40% employee discount.
Eligibility to participate in the company bonus program.