Retail Store Manager

Kendra Scott•Harker Heights, TX

26d

About The Position

Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy, with retail locations across the country. The full-time Store Leader acts as the CEO of the store, taking an entrepreneurial approach to business ownership and representing the Kendra Scott culture. The role focuses on delivering memorable customer experiences, sharing the brand’s purpose in the community, developing a strong team, building relationships, and making decisions that drive results. The Store Leader creates a customer-centric environment and teaches WOW Service Principles; drives sales, productivity, guest loyalty, and store business planning; recruits and retains a high-performing team; and builds relationships with guests, local organizations, and partners to grow brand awareness and support philanthropic goals. The role develops employees through daily coaching, feedback, and performance planning; upholds company policies, audit and shrink standards, and Asset Protection Standards; and communicates effectively while fostering collaboration, accountability, and trust. The Store Leader analyzes reporting and sales trends, owns controllable elements of the store’s P&L, and makes timely decisions to achieve financial goals. This position requires flexible availability to meet business needs, including evening, weekend, and holiday shifts. It also requires lifting and moving at least 50 pounds, bending, squatting, twisting, reaching, and standing and/or walking for at least six hours per shift.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Experience leading and developing teams, with a focus on positively impacting others’ careers.
Excellent communication and conflict-management skills.
Business acumen and ability to analyze reporting to drive sales.
Flexible availability to work when guests shop.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Willingness and ability to relocate long-term for career growth opportunities.

Responsibilities

Create a customer-centric environment and teach WOW Service Principles to deliver strong guest connections and memorable customer experiences.
Drive sales by maximizing store productivity, building guest loyalty, and creating, managing, and owning the store business plan.
Recruit, hire, and retain a high-performing team.
Build relationships with guests, organizations, local partners, and community groups to increase brand awareness, drive traffic, support business growth, and advance philanthropic goals.
Coach, teach, and develop team members through feedback, touchbases, development plans, and performance reviews.
Build team skills and capabilities to support retention, internal opportunities, and organizational advancement.
Uphold company policies and procedures, demonstrate integrity, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, listen actively, encourage diverse opinions, and foster effective teamwork and collaboration.
Analyze reporting, the store’s P&L, and daily sales trends to make real-time business decisions and achieve store financial goals.
Take accountability for personal and team actions, make sound decisions, and address challenging situations constructively.