Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Waterford, MI

19d

About The Position

The Retail Store Manager oversees the operations of a retail location, managing staff, inventory, and finances while providing excellent customer service. The role requires retail management experience and an interest in the tobacco industry. The manager leads and develops the store team, drives sales and operational performance, maintains product availability and store standards, and manages daily store operations. Most business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business. The position requires working over 40 hours per week and availability for nights, weekends, and holidays.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous manager experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Flexibility to work weekends and holidays if needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain top talent.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop opportunities to improve the team's product knowledge and expertise.
• Develop team selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employee compliance.
• Guide the team in identifying, recommending, and implementing productivity improvements.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information so employees can maximize business opportunities.
• Maintain a clean and safe environment and comply with health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain knowledge of products, launches, and promotions.
• Build customer relationships and suggest products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and achieve consistent performance results.
• Identify performance opportunities and partner with the District Manager to develop and manage plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiencies.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay informed about industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours per week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED