Retail Store Manager in Training

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role is responsible for the store’s overall production and directly leads Assistant Store Managers, the Production Team, and Donation Attendants. Core areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The Store Manager develops and carries out operational plans to meet income, revenue, and production goals; manages payroll and operating costs; oversees donation processing and product flow; and ensures strong customer service and a clean, well-maintained store. The manager builds and develops a high-performing team, manages performance and staffing, partners with district leadership and support departments, and represents Goodwill in the community. The position may require transfers to or coverage at other stores based on business needs, along with reliable transportation for work-related tasks and training.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation for work-related tasks and travel between stores.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission, and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs arise.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service, and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for tasks such as making bank deposits, assisting other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Help drive company culture change and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.