Retail Store Manager

Circle K•Benton, AR

6d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees while ensuring that customer service, safety, merchandise presentation, and site standards meet company expectations. The role also manages supplier and community relationships, resolves customer complaints, organizes records and reports, and analyzes sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The position is based at 4720 Hwy 67, Benton, Arkansas 72015. Work is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally experience cold temperatures while supervising work in a walk-in cooler or freezer and may be exposed to occasional noise. The job requires working with minimal direction and serving consistently as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, schedule, supervise, and manage employees, ensuring excellent customer service and appropriate task assignments.
Maintain a clean, adequately stocked, organized, and well-kept site in accordance with company standards.
Use fair, non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers and promote a safe, positive public image in the neighboring community.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives; organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time, merchandise is stocked and attractively displayed and correctly priced, and required employment posters and signs are accessible.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analyses necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.