Retail Store Manager

Circle K•Louisville, KY

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, organized, adequately stocked site; builds positive relationships with suppliers and the neighboring community; resolves customer complaints; and ensures employees follow company standards for service, safety, marketing, and site image. The role also includes preparing performance appraisals, communicating with site employees and the Market Manager, maintaining site files and reports, analyzing sales and expenses, managing budgets and merchandise margins, and safeguarding company funds. The position is performed primarily indoors, with occasional outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold temperatures while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, schedule, supervise, and support employees to ensure excellent customer service and compliance with company standards.
Assign tasks and maintain a clean, organized, adequately stocked, well-kept site.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers and promote excellent customer service; resolve customer complaints promptly and professionally.
Promote a safe, positive public image within the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other assigned or delegated duties and other financial analysis necessary to maximize sales and net profits.