Retail Store Manager

Michaels • Kennesaw, GA

21d • Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team, delivering a strong customer experience and achieving sales, profit, and other performance goals. The manager ensures the store and team are prepared to deliver the Customer Brand Promises, and plans and communicates workload activities and KPIs so the team can execute within budget. Minimal time is expected to be spent on non-managerial work such as cashiering, setting planograms, or stocking shelves.

The manager oversees store operations, compliance with standard operating procedures and company programs, staffing and team development, customer experience, shrink and safety programs, and store results. They serve as Manager on Duty, maintain operational understanding across store departments, and ensure managers are cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly, lift some heavy items, and access high shelves using a ladder or similar equipment.
• Must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

• Lead and manage all aspects of the store, including adherence to standard operating procedures, company programs, applicable laws, and company policies and standards.
• Hold the team accountable for store conditions and results.
• Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives, and manage the team toward its role-specific KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
• Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
• Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
• Use leadership competencies for continued self-development and model respectful, positive conduct that supports the organization’s vision and values.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, subject to position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, subject to position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed