Retail Store Manager

Omaha Steaks•Willow Grove, PA

20d•Onsite

About The Position

The Retail Store Manager leads the store team and day-to-day operations to meet customer service, sales, and profit objectives. The manager recruits, hires, trains, develops, and supervises employees; provides ongoing coaching and performance management; and conducts written performance appraisals. The role creates staff schedules to support sales while staying within the store budget and addresses performance concerns when needed. The manager oversees merchandising, promotional displays, freezer organization, inventory, and Buy Online, Ship from Store (BOSS) orders. They assist customers with purchasing decisions, resolve complaints, and use sales techniques to support sales goals and customer loyalty. The position also handles store operations such as opening and closing, deposits, petty cash, maintenance, cleanliness, alarms, and equipment issues. The work schedule varies based on store needs. The posting encourages military veterans and spouses to apply.

Requirements

Two-year college degree in sales or marketing, or equivalent.
One to two years of retail sales experience.
One to two years of supervisory or management experience.
Exemplary customer service and communication skills.

Nice To Haves

Military veterans and spouses are encouraged to apply.

Responsibilities

Recruit, hire, train, develop, retain, and supervise store employees.
Provide ongoing coaching and performance management, conduct written performance appraisals, recommend pay increases, and address disciplinary or performance issues as needed.
Train and motivate staff to provide high-quality customer service and meet sales and profit objectives.
Create staff schedules that maximize sales while adhering to the store budget.
Meet or exceed store objectives and standards for customer service, sales, sales per hour, and average ticket.
Coach staff to improve sales performance and use established sales techniques to support upgrades and add-on sales.
Create an appealing store environment and execute visual guidelines and promotional displays accurately and on time.
Oversee BOSS orders to ensure products are accurately picked, packed, and prepared for timely shipment.
Maintain effective merchandising, freezer organization, and inventory levels.
Manage inventory control and protect company assets; order and maintain inventory and operating supplies.
Create profitable Manager Specials to support product rotation.
Assist customers with product knowledge and purchasing decisions, and resolve complaints or inquiries to maintain or improve customer loyalty.
Handle daily store operations, including opening and closing on time, deposits, petty cash, store maintenance, cleanliness, alarms, and equipment issues.
Maintain an understanding of store operations and update training manuals.
Meet attendance and punctuality expectations.