Retail Store Manager
About The Position
The Store Manager leads LEGO Brand Retail operations at Century City Mall in Los Angeles, California, ensuring the LEGO Brand, Vision, and Values are reflected in store operations and guest interactions. The role empowers a team to drive sales and deliver signature, inspirational guest experiences while maintaining a positive, collaborative, and safety-first environment. The manager oversees business processes, merchandising, cleanliness, operational practices, and performance against key indicators. They recruit, coach, train, and develop a productive team, support ongoing learning and product knowledge, and build a pipeline of candidates for future promotion. The role also works collaboratively with peers and partners to improve overall business performance. The position is based at the store specified in the posting. The company describes a hybrid model that may allow working from home up to two days per week, with applicability to this role discussed with the People Leader.
Requirements
- Proven management experience in a retail environment.
- Experience with point-of-sale systems.
- Experience with loss prevention and cash management.
- Experience with recruitment, selection, and training.
- Experience with scheduling and payroll management.
- Performance management and conflict resolution skills.
- Space management and visual merchandising expertise.
- Effective organizational, verbal, and written communication skills.
- Demonstrated computer proficiency.
- Ability to meet the physical specifications of the role, including frequent movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 30 lbs.
- Vision abilities including close vision, depth perception, and ability to adjust focus.
Responsibilities
- Ensure LEGO Brand, Vision, and Values are reflected in store operations and guest interactions.
- Empower the store team to drive sales and provide a signature experience for every guest.
- Meet and exceed key performance indicators; supervise business processes and maintain merchandising, cleanliness, and sound operational practices.
- Execute the guest service model, complete monthly mystery shops, encourage repeat business, and develop NPS promoters.
- Recruit, coach, train, and manage the performance of sales associates; provide product knowledge and service training.
- Develop team members using LEGO Core Competencies and identify and develop candidates for promotion.
- Collaborate with peers, partners, and others to improve business performance and create a positive, cooperative working environment.
- Maintain loss prevention, cash management, scheduling, payroll, space management, and visual merchandising practices.
Benefits
- Enhanced paid family care leave.
- Life and disability insurance.
- Access to the Headspace App and local wellbeing initiatives and programs.
- Colleague discount starting on day one.
- Bonus scheme when goals are reached and if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
