TCC - IN Shadeland- FT - Retail Sales Manager

JM Wireless•Indianapolis, IN

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role calls for enthusiasm for wireless products and services, strong customer relationships, and effective collaboration with colleagues. The RSM is responsible for the store’s overall operations, sales performance, staffing, team development, inventory, compliance, and customer service. This is a full-time role requiring a minimum of 45 hours per week.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, PowerPoint, and similar business applications.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage store inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate broader business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
Share responsibility and accountability for routine and important tasks and decisions.
Monitor team progress and results, provide ongoing coaching, and make difficult decisions when appropriate.
Stay informed about evolving wireless technology.
Explore customer needs and assist with service activations, account changes, bill payments, equipment replacements, accessory sales, price-plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.