TCC - IN Valparaiso - FT - Retail Sales Manager

JM Wireless•Noblesville, IN

About The Position

The Retail Store Manager (RSM) leads the operations of a TCC Wireless retail store and serves as a connection between customers and the T-Mobile brand. The role operates in a fast-paced, high-energy wireless retail environment and combines customer service, consultative sales, store operations, and team leadership. The manager stays current on wireless technology and products, builds lasting relationships with customers and colleagues, and represents the company at community events. The RSM is accountable for store staffing and performance, sales and revenue goals, inventory, financial and operational results, compliance, and the appearance and service standards of the store. The position is full-time and works a minimum of 45 hours per week. The schedule may include nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, make sound decisions, organize effectively, adapt to change, think strategically, build relationships, and coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.
Development and growth opportunities are available.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service on the sales floor.
Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, coach, and manage a high-performing team; set clear team and individual objectives and monitor progress and results.
Manage inventory, new product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits, paperwork security requirements, and company policies and procedures.
Manage cash, credit card, other payment media, and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Help customers with activations, account changes, bill payments, equipment replacement, accessories, price-plan changes, and upgrades.
Keep current on evolving wireless technology.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.
Share responsibility and accountability for routine and important tasks and decisions, aligning work with other groups where appropriate.