Retail Store Manager

GOODWILL IND OF THE CHESAPEAKE INC•Columbia, MD

9h•$54,198 - $62,720

About The Position

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead the operations of a high-volume Band 3 store with annual sales between $1.0 million and $1.49 million. The manager is responsible for store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission. The role includes a full-time leadership schedule and requires availability on Saturdays and Sundays, reliable transportation, and access to a personal vehicle. Travel of up to 25% may be needed for banking, operational needs, meetings, or special assignments. Employment is contingent on successful completion of a criminal background check. The work has medium physical demands, including frequent lifting up to 25 pounds and lifting up to 50 pounds, as well as standing, walking, bending, reaching, and using hands throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Three years of retail or related management experience at the Store Manager level or higher; Goodwill retail management experience may substitute, and advanced education may substitute for experience.
Valid driver’s license, vehicle insurance, and access to a personal vehicle.
Weekend availability, including Saturday and Sunday.
Reliable transportation for scheduled shifts.
Knowledge of retail leadership in high-volume environments.
Financial acumen, including sales, margins, and expense control.
Strong merchandising and marketing skills.
Conflict resolution skills and sound judgment.
Ability to lead diverse teams and communicate effectively.
Working knowledge of Microsoft Word, Excel, and basic internet tools.
Successful completion of a criminal background check.

Responsibilities

Lead daily operations of a high-volume retail store.
Achieve budgeted sales, production, and expense-control goals.
Oversee donation processing for resale and salvage.
Ensure timely production flow to the sales floor.
Maintain pricing, grading, and quality standards.
Partner with Recycling Center and Retail Operations teams.
Execute merchandising standards, colorization, and seasonal displays.
Handle cash reconciliation, deposits, and required reporting.
Investigate and address security, safety, and risk concerns.
Communicate regularly with the Regional Director regarding store performance.
Hire, train, coach, and manage a team of 12–25 employees.
Conduct performance management, discipline, and terminations in partnership with HR.
Build schedules and assign coverage to maximize efficiency.
Process and approve payroll accurately and on time.
Conduct monthly staff meetings and promote engagement.
Foster a culture of accountability, customer service, and mission alignment.