Retail Store Manager
About The Position
The Retail Store Manager manages all operations of a retail store to support effective customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching while maintaining operational standards. It also owns store functions such as marketing, loss prevention, and labor management, and monitors performance against sales goals, customer satisfaction, and operational efficiency. The position helps foster a productive store environment that supports customer loyalty and business growth. The role requires a high school diploma or GED. Two to four years of retail sales management experience and two to four years of sales and sales management experience are preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. No travel is required. The total target cash pay range is $73,600–$132,700, inclusive of target incentives; the base pay range is $55,200–$99,525. Actual pay varies based on factors including work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile offers a range of benefits, with eligibility varying by benefit and employee status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Two to four years of management experience in retail sales.
- Two to four years of sales and sales management experience.
Responsibilities
- Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
- Resolve customer issues to improve the customer experience and align with brand expectations.
- Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
- Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
