Retail Store Manager

Circle K Stores•Germantown, TN

4d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized, and well-kept site; fosters professional relationships with suppliers and customers; and ensures that service, safety, site image, and marketing execution meet company standards. The manager also evaluates store needs, organizes site records, ensures reports and merchandise are handled correctly, and analyzes sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The role generally involves indoor work, with some outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The position requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials identified in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions identified in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, for tasks including report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise employees, promoting excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image with employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote excellent service and a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communications and establish ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Perform occasional outdoor work such as cleaning parking lots and gas pumps and taking out garbage.